Online Flower Delivery: Terms and Conditions for St James's Customers

Terms & Conditions for Flowers St James's Online Orders

Introduction

Welcome to Flowers St James's. These Terms and Conditions set out the basis on which we accept and process orders for flowers and associated products placed via our website, for delivery in St James's and surrounding areas. By placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. These Terms and Conditions apply to all customers using our online flower delivery services within St James's and its neighbouring districts.

Order Process

All online flower delivery orders must be placed through our official website. When you place an order, you are making an offer to purchase our products in accordance with these Terms and Conditions. Your order constitutes an offer to us to buy the specified flowers and/or products. Once an order is placed, you will receive an acknowledgment email detailing the items ordered. This email confirmation does not constitute acceptance of your order.

Acceptance of your order and the formation of the contract between you and Flowers St James's will only occur once we have dispatched the goods to you. We reserve the right to reject your order for any reason, including, but not limited to, limited stock availability, incomplete or incorrect information, or if we cannot deliver to your chosen address in St James's or the surrounding areas. If we are unable to fulfil your order, we will notify you as soon as reasonably practicable and will refund any payment made for that order.

It is the responsibility of the customer to provide accurate and complete details, including recipient address and preferred delivery date. We cannot be held responsible for any delay or non-delivery resulting from incorrect information provided at the time of order. Any special instructions should be included with your order. Whilst we make every effort to accommodate such requests, we cannot guarantee that these will always be fulfilled.

Product Availability and Substitution

All flower arrangements, bouquets, and other associated products offered for sale are subject to availability. In the event that certain flowers or items are unavailable or of inferior quality on the day of dispatch, we reserve the right to substitute with goods of equal or greater value and similar style and quality, ensuring the overall appearance and value of your order is maintained. We will always endeavour to get as close as possible to the items pictured and described on our website.

Seasonal variations may apply, and some flowers may not be available all year round. Vase and accessory styles may also vary depending on stock.

Pricing and Payment

All prices for products and delivery fees are clearly displayed on the Flowers St James's website, and are in British Pounds Sterling (GBP). We reserve the right to change prices at any time without prior notice; such changes will, however, not affect the price of any order that has already been accepted and confirmed. All prices include VAT where applicable.

Payment must be made in full at the time of ordering. We accept payment via the methods indicated on our website, which typically include major credit and debit cards, and other secure online payment systems. Your order will not be processed or dispatched until payment has been received in full.

If there is a problem with payment authorisation, we will not be able to process your order. Flowers St James's is not liable for any delays caused by payment issues or by third-party payment processors.

Delivery Policy

We strive to deliver flowers and gifts to St James's and its surrounding areas as requested at the time of order. Standard delivery times and options are stated on our website. Please note that same-day delivery may not always be available and is subject to confirmation at the time of order. Deliveries requested for Sundays or Bank Holidays are subject to availability and may incur additional charges.

Deliveries are made to the address provided at the time of order. Customers are responsible for ensuring someone is available to accept the delivery. If the recipient is not present, our driver may leave the flowers with a neighbour, in a safe place, or return them to the shop, depending on local practice and your instructions. A delivery note will be left where possible to inform the recipient of the attempted delivery and location of the flowers. Additional redelivery attempts may incur a new delivery charge.

Flowers St James's is not responsible for delays in delivery due to adverse weather, road closures, or other circumstances beyond our control. We do not accept liability for any loss suffered due to late or failed delivery, except where this was due to our negligence.

Order Amendments and Cancellations

We understand that circumstances can change. If you wish to amend or cancel your order, please contact us as soon as possible. Amendments and cancellations can only be accepted up to 24 hours before the scheduled delivery date. For next-day or same-day orders, amendments or cancellations may not be possible once the order has been processed.

If your cancellation request falls within the qualifying time frame, we will offer a full refund to the original payment method. No refunds will be processed for cancellations requested after the order has entered preparation or has been dispatched for delivery. Flowers and perishable goods are exempt from the standard right to cancel under UK Consumer Contracts Regulations.

Any changes to order details, such as recipient address or delivery date, are subject to our discretion and depend on the progress of the order at the time of your request. We reserve the right to refuse amendments if the request could compromise the freshness or quality of the flowers being delivered.

Returns and Refund Policy

Our goal is to ensure customer satisfaction with every flower delivery across St James's and the surrounding areas. If you are not entirely satisfied with your order due to a quality issue, please contact us within 24 hours of delivery. We may require photographic evidence of the issue to process a refund or replacement.

Due to the perishable nature of flowers, we may only provide refunds or replacements for proven quality issues, such as damaged, wilted, or incorrect items. Refunds are issued to the original payment method used. Non-perishable accessory items may, at our discretion, be returned in unused condition and in original packaging within 14 days, subject to our approval.

Our Liability

We take great care to ensure that flowers, arrangements, and gifts are of the highest quality and are delivered with utmost care. However, to the extent permitted by law, Flowers St James's will not be liable for any loss or damage (whether direct, indirect, or consequential) arising out of or in connection with the use of our website, the purchase, or the delivery of goods, except in instances where we have been negligent.

Our liability for any claim shall be limited to the purchase price of the goods supplied. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, nor for fraud or fraudulent misrepresentation, or for anything else where it would be unlawful for us to exclude or attempt to exclude our liability.

We do not accept responsibility for any failure or delay in performing our obligations or for any loss subject to circumstances beyond our reasonable control, such as force majeure events, strikes, or failure of third-party delivery services.

Customer Data and Privacy

We respect your privacy and are committed to protecting your personal data. All personal information you provide when placing an order is handled in accordance with our Privacy Policy and is used only for the purpose of processing your orders, arranging deliveries, and keeping you informed about Flowers St James's services where you have provided your consent.

It is your responsibility to ensure that your account information and delivery details are up to date. We will not be liable for losses or delays arising from incomplete, inaccurate, or outdated customer information.

General Terms

Flowers St James's reserves the right to amend these Terms and Conditions at any time. Any changes will take effect from the time they are published on our website. Existing orders will be bound by the Terms in effect at the time of ordering.

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, it shall not affect the validity or enforceability of the remaining provisions. Headings are for ease of reference only and do not affect the interpretation of these Terms.

We reserve the right to refuse service to any customer if, in our reasonable opinion, the transaction contravenes any applicable laws or regulations in St James's or the wider United Kingdom, or if the order is suspected to be fraudulent or abusive.

Governing Law and Jurisdiction

These Terms and Conditions, and all transactions relating to your online flower order from Flowers St James's, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms and Conditions, or the sale and purchase of goods from Flowers St James's, will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Service Coverage

These Terms and Conditions apply specifically to customers receiving flower deliveries within St James's and immediately surrounding areas as stated on our website. If you are uncertain whether your address is covered by our delivery service, please check relevant information provided on our site before placing your order.

We thank you for choosing Flowers St James's for your online flower delivery needs and for taking the time to review our Terms and Conditions. If you have any questions or require further clarification, please consult the FAQs section of our website or use the provided contact form.